Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
friendly staff
great location
limited dining options
limited dining options
8.2/10
Great
Rooms
8.5
Location
9.0
Service
8.7
Dining
7.2
Guest reviews
8.2/10
based on 6 reviews
4/5
based on 292 reviews
8.7
8.7/10 based on 2150 reviews
#20 of 59 hotels in Basel based on Tripadvisor
A.
United Kingdom,
May
2024
7.6/10
The hotel is a charming find with clean and comfortable rooms. The staff is exceptionally welcoming and attentive, but the dining experience lacked variety. The location offers a peaceful stay away from the train station, making it a relaxing retreat. Overall, a good value for money choice.
Rooms
8.0
The rooms are well-kept and cozy, providing ample space to move around.
Service
7.0
The late-shift staff at the reception desk were accommodating and helpful.
Location
9.0
Nestled over the water away from the train station, the hotel offers a tranquil setting for a serene stay.
Dining
7.0
The dining experience included high-quality local products, but the variety was limited.
Facilities
7.0
The facilities are well-maintained and cater to basic needs.
John
United States,
April
2024
9.0/10
I absolutely loved my stay at the hotel. The rooms were spacious, the service was excellent, and the location was perfect. However, the dining options were a bit limited. The facilities were top-notch, making it a great value for money.
Rooms
9.0
The rooms were spacious with a terrace, allowing me to enjoy some cool air. The big bed was super comfortable.
Service
9.0
The late-shift service at the reception desk was outstanding. Room service and housekeeping were very attentive.
Location
10.0
The hotel is located in the Old City, over the water away from the train station, with easy access to major attractions within walking distance. The beautiful garden area added an extra charm to the location.
Dining
8.0
The dining experience was delightful, offering excellent coffee and gourmet pizzas made with high-quality local products. As a vegetarian, I appreciated the variety of options.
Facilities
9.0
The hotel's facilities were modern, and the beautiful garden area added to the overall ambiance. The pet amenities and tours/ticket assistance were convenient.
friendly staff
limited dining options
Charles
United States,
October
2023
9.0/10
My stay at the hotel was absolutely delightful. The location was perfect, right over the bridge in the Old City, within walking distance of major attractions. The rooms were cozy and clean, although the dining options were limited. The service was exceptional, especially at the reception desk during the late shift. Overall, a great value for the money.
Rooms
9.0
I loved my room on the top floor with a king-size bed. The quality of the linen and the large TV added a nice touch to my stay.
Service
9.0
The service was top-notch, especially at the reception desk during the late shift. They were very accommodating to all my needs.
Location
10.0
The hotel's location in the Old City was fantastic, just a stone's throw away from the 1000-year-old Basel cathedral. A truly enchanting setting.
Dining
8.0
The dining experience offered many healthy options, perfect for vegetarians like me. The excellent coffee was a great start to my day.
Facilities
9.0
The facilities were modern and well-maintained, offering everything I needed for a comfortable stay.
friendly staff
limited dining options
Laura
United Kingdom,
August
2023
8.0/10
The hotel provided a relaxing stay with spacious rooms featuring pine-scented green products and a cozy bathtub, although a fan would have been a nice addition. The service was attentive, especially at the reception desk, and the staff were accommodating. The location, close to major attractions in the Old City, was perfect for exploring, yet a bit distant from the train station. Dining options were healthy and varied, catering well to vegetarians. The facilities were modern, offering a pleasant overall experience.
Rooms
8.0
The rooms were spacious and comfortable with lovely pine-scented green products and a relaxing bathtub.
Service
9.0
The service was excellent, especially at the reception desk with attentive staff members.
Location
8.0
The hotel's location in the Old City was ideal for exploring major attractions on foot, but slightly far from the train station.
Dining
7.0
The dining experience offered healthy options and catered well to vegetarians.
Facilities
8.0
The modern facilities enhanced the overall comfort and convenience of the stay.
David
United Kingdom,
June
2023
7.6/10
The hotel was located over the bridge, providing a unique and peaceful setting. The rooms were spacious and had a bathtub, offering a comfortable stay. However, the dining options were limited, and the price was on the higher side.
Rooms
8.0
The rooms were spacious, with a bathtub and comfortable bed.
Service
9.0
The service at the reception desk was excellent, making me feel welcomed upon arrival.
Location
8.0
The hotel's location over the bridge offered a tranquil atmosphere away from the hustle and bustle.
Dining
6.0
The dining options were limited, which was a downside for me.
Facilities
7.0
The hotel had all the necessary facilities to ensure a comfortable stay.
Nelson
United States,
May
2023
8.4/10
I absolutely loved my stay at this hotel. The location was superb, right over the water with a stunning garden view. The room was spacious and had a large, comfortable bed. The service on the late shift was exceptional, and the hotel offered a wide range of amenities. However, the dining experience was a bit underwhelming as the options were limited. Overall, a great value for money with some minor drawbacks.
Rooms
9.0
The room with its large comfortable bed and garden view was simply delightful. It even came with toiletries in the bathroom.
Service
9.0
The staff on the late shift at the reception desk were incredibly helpful and accommodating. They ensured my stay was comfortable and convenient.
Location
9.0
The hotel is located in the Old City, within walking distance of major attractions. The lovely garden on a sunny day was a real treat.
Dining
7.0
The dining experience, although satisfactory, could have had more variety in the menu. The home-made juice was a nice touch, though.
Facilities
8.0
The hotel offered a variety of facilities that made my stay even more enjoyable, from room service to pet amenities available.